Return & Refund Policy

Effective Date: August 2026

At WunderKind, customer satisfaction is important to us. We carefully inspect every order before dispatch to ensure you receive high-quality products. If you experience an issue with your order, please review our Return & Refund Policy below.

Return Eligibility

Customers may request a return within 3 days of receiving their order, provided the following conditions are met:

• The product is unused and in its original condition.

• The original manufacturer's box is in its original condition.

• No tape, stickers, labels, or writing have been placed directly on the manufacturer's box.

• All accessories, manuals, and included items are returned with the product.

• The product has not been opened, assembled, or used.

For hygiene, quality assurance, and product safety reasons, opened or used toys cannot be returned or exchanged.

Damaged Products

If your order arrives damaged during delivery:

• Contact us within 24 hours of receiving the parcel.

• Share clear photos of the damaged product and packaging.

• We strongly recommend recording a short unboxing video, especially for high-value orders, as this helps us investigate the issue with the courier company.

After verification, eligible damaged products will be replaced at no additional cost, including return and replacement shipping.

Wrong Product Received

If you receive a product different from the one you ordered, please contact us within 24 hours.

Once verified, WunderKind will assist you by offering one of the following solutions, depending on the situation:

• Replacement with the correct product.

• Collection of the incorrect product.

• Another suitable resolution agreed upon with the customer.

If you believe the parcel has been tampered with during transit or contains an item that was not dispatched by WunderKind, contact us immediately so we can investigate and assist you.

Defective Products

If you receive a product with a manufacturing defect or damage present upon arrival, notify us within 24 hours of delivery.

Because toys contain moving and mechanical parts and can be easily damaged after use, claims must be reported promptly.

Once approved, WunderKind will provide a free replacement of the defective product.

Please note that defective products are eligible for replacement only and not for refunds.

Change of Mind

We do not accept returns or provide refunds if:

• You change your mind after purchasing.

• You no longer want the product.

• The product is no longer required.

Please review product descriptions carefully before placing your order.

Products Damaged After Delivery

Products that become damaged due to:

• Misuse

• Accidental damage

• Rough handling

• Improper storage

• Normal wear and tear

• Damage caused during play

are not eligible for return, replacement, or refund.

Return Shipping

Return shipping responsibility depends on the reason and situation for the return.

If the error was caused by WunderKind

Examples include:

• Wrong product sent

• Product damaged during delivery

• Verified manufacturing defect

WunderKind will bear the return and replacement shipping costs.

If the customer wishes to exchange a correctly delivered product

If the customer requests an exchange for reasons other than a WunderKind error:

• The customer is responsible for returning the product to WunderKind.

• The customer is also responsible for the shipping cost of the replacement product.

Both return and re-delivery shipping charges will be paid by the customer.

Original Packaging

To qualify for a return or exchange:

• The manufacturer's box must remain in its original condition.

• Do not place courier tape directly on the original box.

• Do not write, mark, or attach labels directly to the box.

If the original packaging is damaged or altered, the return request may be declined.

Missing Accessories

Products returned without:

• Accessories

• Manuals

• Components

• Original packaging

may not qualify for a refund or replacement.

If required items are missing, the product may be returned to the customer until the complete package is received.

Colour, Packaging & Manufacturer Changes

We make every effort to display products accurately.

However:

• Product colours may appear slightly different due to photography, lighting, or screen settings.

• Manufacturers may occasionally update product packaging, branding, colours, or make minor cosmetic changes without prior notice.

These variations do not affect the intended functionality of the product and are not considered defects.

Non-Returnable Items

The following items cannot be returned or refunded:

• Opened or used products

• Products damaged after delivery due to misuse or accidents

• Sale or clearance items

• Personalized or customized products

• Digital products

• Gift wrapping charges

• Customization charges

Please note that if a paid order including gift wrapping or customization is returned, the charges paid for these optional services are non-refundable, as the services have already been completed.

Refunds

Approved refunds will be processed to the customer's provided:

• Bank Account

• Easypaisa Account

• JazzCash Account

Refund processing may take up to 7 working days, depending on banking procedures and verification.

Refused Orders

Paid Orders

If a prepaid order is returned due to delivery refusal or non-acceptance, WunderKind will contact the customer to determine the appropriate next steps.

Any applicable deductions, including optional customization or gift-wrapping charges, may apply where relevant.

Cash on Delivery Orders

If a Cash on Delivery order is refused at the time of delivery, the parcel will be returned to WunderKind by the courier company.

Repeated refusal of confirmed COD orders may affect eligibility for future Cash on Delivery purchases.

Evidence Required

To help us resolve your request quickly, please provide:

• Your Order Number

• Clear photographs of the product

• A short unboxing video (strongly recommended)

• A description of the issue

Providing complete information helps us process claims faster.

Contact Us

If you have any questions or wish to request a return, replacement, or refund, please contact us:

Email: orders@wunderkindpk.com

Phone / WhatsApp: +92 331 7201202

Location: Johar Town, Lahore, Pakistan